Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, The HomeTeam Inspection Service, Inc., may collect from you, and how it is used. By using our website, www.hometeam.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

What Is Your Data Retention Policy?

We retain your Personal Information and Non-Personal Information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, including to satisfy any legal, accounting, or reporting obligations.

Retention Periods

The length of time we retain data depends on the type of information and the reason it was collected:

  • Customer Inquiries and Contact Information: Retained for up to three (3) years after the last interaction unless you request deletion earlier.
  • Transaction or Service Data: Retained for up to seven (7) years for accounting, tax, and legal compliance purposes.
  • Marketing Data: If you have opted in to receive communications from us, we will retain your contact details until you opt out or unsubscribe.
  • Website Analytics and Cookies: Retained for up to two (2) years, subject to your browser settings and cookie preferences.
  • SMS/Text Messaging Records: Retained for up to one (1) year following the last interaction.

Data Deletion Requests

You have the right to request deletion of your personal data at any time, subject to certain exceptions under applicable law (e.g., for compliance or legal defense purposes). Please refer to the “Do I Have Access to My Information and What Choices Do I Have?” section for instructions on making such requests.

Secure Disposal

When data is no longer needed, we take reasonable steps to securely delete or anonymize it, ensuring that it cannot be reconstructed or read.

If you have questions about how long your information is stored or how we dispose of it, please contact us using the information provided in the “Contact Us” section of this policy.

Notice for California Residents – Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (“CCPA”) provides you with certain rights regarding your personal information. This section outlines those rights and how you can exercise them, in accordance with California Civil Code Section 1798.100 et seq.

Categories of Personal Information Collected

Over the past 12 months, we may have collected the following categories of personal information from California residents:

  • Identifiers (such as name, address, email address, or phone number)
  • Commercial information (such as records of products or services purchased or considered)
  • Internet or other electronic network activity (such as browsing history or interactions with our website)
  • Geolocation data (such as IP address-derived location)

Purposes of Collection

We collect personal information for the purposes described in the “How Does the Company Use Personal Information and Non-Personal Information?” section above. These purposes include communicating with you, providing our services, analyzing site usage, and improving our offerings.

Disclosure of Personal Information

We do not sell your personal information. We may share your personal information with service providers and third parties only as described in this policy, and only for business purposes such as analytics, security, or compliance.

Your Rights Under the CCPA

As a California resident, you have the right to:

  • Know the categories and specific pieces of personal information we have collected about you
  • Delete the personal information we have collected about you (with certain exceptions)
  • Opt-out of the sale of your personal information (Note: We do not sell personal information)
  • Non-discrimination, meaning we will not treat you differently for exercising your CCPA rights

To make a request under the CCPA, or to designate an authorized agent to make a request on your behalf, please contact us:

  • By mail: Attn: Privacy Officer, 126 Garrett Street, Suite J, Charlottesville, VA 22902
  • By phone: (888) 926-9244
  • By email: support@PremiumServiceBrands.com

We will verify your identity before fulfilling your request, and we aim to respond within 45 days as required by law.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (800) 755-4847 or via mail Attn: Privacy Officer, 575 Chamber Drive, Milford, OH 45150.